I haven’t received my SmileSet kit yet, but I already have to commend the customer service I’ve experienced so far!
I had received a promotional discount code that unfortunately landed in my junk folder, so I didn’t see it until after I had already placed my order. I reached out to customer support, and without hesitation, they honored the discount and made the entire process completely seamless. I couldn’t have been happier with how they handled it.
I’m really looking forward to gifting my wife her SmileSet, and I hope the rest of the experience is just as wonderful as the customer service has been so far!
Exceptional Customer Service
I've had such a great experience with Smile Set! The company is wonderful to work with, and I really appreciate how much they care about their customers and their overall experience.
I especially want to recognize Arnie from customer service. From the very beginning, Arnie was incredibly kind, patient, and genuinely helpful. You can tell when someone is simply doing their job versus when they truly care about making sure a customer has a good experience and Arnie definitely went above and beyond.
She took the time to listen, answered all of my questions, and made what could have been a stressful situation feel easy and reassuring. I truly appreciated how responsive, understanding, and thoughtful she was throughout the process. She made me feel heard and valued as a customer, which is something that really stands out.
Customer service like this makes such a difference. Arnie is a huge asset to Smile Set, and I hope the company knows how much her kindness and professionalism are appreciated. She genuinely made my experience better, and I’m so grateful for her help.
Thank you, Arnie, for making my experience such a positive one!
I was a bit late but Maria was
I was a bit late but Maria was wonderful, very nice and professional.
She was quick and very knowledgeable.
Got questions? We've got answers. Here are the most common questions about SmileSet.
Can I straighten my teeth just at night?
Yes — our Nighttime Aligner plan lets you wear aligners 10 consecutive hours while you sleep. Treatment typically takes 6–10 months.
Is SmileSet a legitimate company?
Yes. SmileSet is powered by proven SmileDirectClub technology and 100+ patents. Every eligible treatment plan is reviewed by licensed dental professionals.
Is SmileSet as effective as traditional braces?
Clear aligners can be effective for eligible cases. Your treatment path depends on your individual smile and professional review.
How often should I replace my retainers?
Replace your retainers every 6 months for optimal fit and effectiveness.
Are SmileSet aligners safe?
SmileSet aligners are doctor-prescribed, FDA-cleared, and made with BPA-free medical-grade materials.
How do I know I need a night guard?
If you wake up with headaches, jaw soreness, or notice worn tooth surfaces, you may grind your teeth at night. A custom night guard protects your teeth and can improve sleep quality.
How long does delivery take?
Delivery timing depends on your treatment stage. Tracking is provided when your impression kit or custom aligners ship.
Ready to get the benefits of SmileSet?
Start from home and see if doctor-reviewed clear aligners are right for your smile.
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